Privacy Policy

Last updated: October 12, 2026

This Privacy Policy explains how emotion-jewels-shop.com (“we”, “us”, “our”, the “Website”) collects, uses and protects the personal data of visitors and customers, in accordance with the EU General Data Protection Regulation 2016/679 (“GDPR”) and applicable data protection laws.

1. Data Controller

The data controller is the owner of the Website emotion-jewels-shop.com. For any question about this Privacy Policy or your personal data, you can contact us at: info@emotion-jewels-shop.com

2. Personal Data We Collect

  • Identification and contact data: name, surname, email address, phone number, billing and shipping address.
  • Order data: products purchased, order history, order amounts and transaction details. Payment card data is processed directly by our payment providers and is never stored by us.
  • Account data: username and password, if you create an account on the Website.
  • Communications: the content of messages you send us by email or through contact forms.
  • Navigation data: IP address, browser type, device information, pages visited, date and time of access, collected through cookies and similar technologies (see our Cookie Policy).

Purpose

Legal basis

Processing and delivering orders, managing payments, returns and customer service

Performance of a contract (Art. 6(1)(b) GDPR)

Creating and managing your account

Performance of a contract (Art. 6(1)(b) GDPR)

Answering requests sent by email or contact form

Performance of pre-contractual measures / legitimate interest

Complying with tax, accounting and legal obligations

Legal obligation (Art. 6(1)(c) GDPR)

Sending newsletters and promotional communications

Your consent (Art. 6(1)(a) GDPR), which you may withdraw at any time

Website security, fraud prevention and improvement of our services

Legitimate interest (Art. 6(1)(f) GDPR)

Analytics and marketing cookies

Your consent (Art. 6(1)(a) GDPR)

4. How Your Data Is Processed

Your data is processed using electronic and manual tools, with appropriate technical and organisational security measures to prevent loss, misuse, unauthorised access or disclosure. Providing data marked as required is necessary to complete a purchase; without it we cannot process your order.

5. Who We Share Your Data With

We do not sell your personal data. We may share it only with:

  • payment service providers (e.g. card processors, PayPal) to process payments;
  • couriers and shipping companies to deliver your orders;
  • IT, hosting, e-commerce platform and email service providers;
  • accountants, consultants and public authorities, where required by law.

These recipients act as data processors under a written agreement or as independent controllers, each bound by data protection law.

6. Transfers Outside the EU

Some service providers may be located outside the European Economic Area. In such cases, transfers take place only to countries with an adequacy decision of the European Commission or on the basis of appropriate safeguards, such as the Standard Contractual Clauses.

7. Data Retention

  • Order and invoicing data: for the period required by tax and accounting laws (generally 10 years).
  • Account data: until you delete your account.
  • Marketing data: until you withdraw your consent or unsubscribe.
  • Contact requests: for the time needed to answer and handle your request.
  • Cookie data: as indicated in the Cookie Policy.

8. Your Rights

Under the GDPR you have the right to:

  • access your personal data and obtain a copy;
  • request rectification of inaccurate or incomplete data;
  • request erasure of your data (“right to be forgotten”);
  • request restriction of processing;
  • receive your data in a portable format;
  • object to processing based on legitimate interest or for direct marketing;
  • withdraw your consent at any time, without affecting the lawfulness of prior processing;
  • lodge a complaint with the competent data protection supervisory authority (in Italy, the Garante per la protezione dei dati personali).

To exercise your rights, write to info@emotion-jewels-shop.com. We will reply within 30 days.

9. Minors

The Website is not intended for persons under 18 years of age. We do not knowingly collect personal data from minors.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be published on this page with an updated date. We encourage you to review it periodically.